(To access the Avangate Customer Support area, eg. for any queries pertaining to orders—payment, status tracking, etc—you have placed via the Avangate platform, please use this link.)
In order to provide greater benefits and payment options to our valuable customers, Ots Labs has teamed up with Avangate and as of September 2010 all orders via the OtsZone.com eStore are processed using Avangate's highly regarded e-commerce platform for order fulfillment.
The new arrangements deliver the following benefits to our customers:
Ots Labs completed the transition to the Avangate platform near the end of September 2010. Our legacy order fulfillment system has been retired and is no longer in use.
To purchase products simply use the buy links at the product site in question. Eg. OtsAV.com, OtsTurntables.com, etc, or alternatively use the OtsZone.com product index which has also been migrated to the new system.
If you are a reseller and are unable to use your existing credentials, please contact Ots Labs for assistance. Many existing resellers have already been invited to join our new Reseller Program. If you are interested in becoming an Ots Labs Official Reseller, please contact Ots Labs for further information.
As part of our arrangement with Avangate, customer support pertaining to order fulfillment, eg. payment issues, order status tracking, etc, is provided by Avangate via the Avangate Customer Support area (for all orders placed via the Avangate platform, ie. post-September 2010).
Product support, eg. technical and sales enquiries, continues to be provided directly by Ots Labs. See our Support area here. If you have an order-related enquiry for an order that was submitted under our legacy system (all orders prior to September 2010 and some afterwards), you should also contact Ots Labs support directly.
Please note that it is only the fulfillment of product license purchases that operates via the Avangate platform. All other license management functions continue to operate directly via OtsZone.com in the same manner they have always.
We thank all customers for their understanding during the migration period and aspire to continue improving our systems and processes to consistently deliver the best service possible—just as you've come to expect since our eStore first opened in 1999.
Please contact Ots Labs should you have further questions.